My store or products do not show up on the Shop and Businesses pages. How can I fix this?

Go to your vendor dashboard by clicking manage my shop in the header.

When you see your dashboard go to settings.

Once you are at settings go to your store tab and scroll until you see the map. 

In the field above it please put in your store address as the other store address is for another function.

Once you do that save your settings.

If your products aren’t showing after this click edit on each one and make sure they are check marked same as store for geolocation. Save your product again. They will start appearing.

If this doesn’t resolve your issue double check that you are not in vacation mode by going back to the store tab on your settings dashboard.

Before signing up you may want to setup your payment account with Stripe payment platform.

Using stripe payment we can issue your earnings automatically as it goes direct to your account other then the commission rate we set.
After you setup your stripe account and sign up with us you will be prompted to put in your email address so your account is attached to retrieve funds.

If you wish to not use Stripe we also offer our customers and partners a digital wallet. When you earn money through sells you will see your earning reports and can request a manual withdrawal.

Each order will take 5% and redistribute 2% back to the customers digital wallet as a reward system for future purchases.

Pickup Fee

When a customer checks out there is a standard gratuity charge of 7.5% that your company will receive for tipping purposes on top of any delivery fee rather it is free pickup or delivery.





Multi Step Wizard
When you sign up as a vendor you will automatically be prompted to a setup wizard page. To make things easier for your store visual and payments please don’t skip this.

After clicking ‘Let’s Go!’ button, the wizard takes you to the store setup page where you have to provide details about your store. You can set how many products will be showed in your store. Besides that, you can include your address and other relevant information. In addition, you can define whether you want to display your email address in the store or not. When are you done, click on the Continue button.

You can find an overview of your store, page view, orders, earnings, reviews and products. There is also an announcement section. It displays all the latest notice or announcement from admin.

Vendor Dashboard gives you an overall summary of your store and activities. From this dashboard you can easily manage you stores and also get quick insights. Besides that it will provide suggestions on how to make your store more appealing to your customers.

Products tab allows you to add products.

Here are the following types.
Single product, Variable (different colors, sizes ect) and Group


Variable Product Instructions

Create a product first

Go to Seller Dashboard → Product → Add New product

Add new product

There are several mandatory fields at the start, like product name, category, price etc. Fill them up so that you can move on the later sections without interruption. Now, click on the Create Product button and it will redirect you to the product edit page.


In this stage, select which type of product you are willing to create. Here, we are creating a variable product. So, select Variable from the Product Type drop-down menu. Now, provide product category and tags so that your customer can easily find your product from your store.

Enabling Variations

Now scroll down to the Attribute & Variation section from where you can manage different variations and attributes for your variable product.

Creating Attributes

You can create a new attribute by selecting Custom Attribute and click on the Add attribute button. Now, provide the attribute Name and their values. You can create more values by entering ‘|’ character after providing a value.

Now, to create new variations of your product from the provided value, select Create variations from all attributes. You can also create single variables according to your requirements by selecting Add variation option. After choosing your option, click on the Go button and it will generate possible variations from your attributes automatically.

Editing and Saving Variations

From the screenshot below, you can see that you have generated all the possible variations for your product. Now, you can edit generated variations according to your requirements.

Now, click on the down arrow button of any of the variations that you want to edit. It will open description and SKU option for that variation.

Enter the price, dimensions and SKU for your variation. You can also include shipping class, tax class and variation description for this variation of your product. You can also remove any of the variations that you do not have available for this product. After you are done with editing the variables, you can save the variation by clicking on Save variations button.

Now, you can include any discount options for your product. Besides that, you can include other options. There are options including product status, visibility, purchase note and product reviews. After completing all of the steps, click on the Save Product button to create your variable product.

For Grouped Products.

Step 1: Create Parent Group Product

Now, a vendor needs to login to his dashboard. And create a new product.

Navigate to Vendor dashboard→ Product→ Add new

The product category must be group product. So, select Group Product from the Product Type drop-down menu.

Remember a group product is a parent product so there is no price field and also you need to select a category. If you have no category, please create one (only Admins can create product categories).

Step 2: Create child product:

Navigate to Vendor dashboard→ Product→ Add new

As this is the child product the category of the product must be as same the parent product. Also, this product needs to be hidden from the catalog. Under the other option, there is a visibility field. You need to set it hidden  and save the product as shown in the screenshot:

Now you can see the product is hidden:

Step 3: Link the child product to the Parent product:

Get back to the parent product and click on the linked product option under the inventory option. And select the child product in the group product section and linked them both.

If you are having difficulties please see the screenshot:

Following step 2 and step 3 you can link more product to the parent product. And all of the products.

After creating and linking all your child product to the parent product you will get a group product:



You can review and manage orders as they come in. You can choose processing, complete, refunded.

You can send customers notes or you can make private notes for your records.

You can create coupons and name them for your entire store or narrow them down by either a category or particular products. When the customer goes to your shop they will see it by your banner. They can input it at checkout.

You can view your sales reports at the reports tab. There is an overview, daily, top selling, top earning and each order statement. 

Customers can leave reviews on your stores and products. You can see those reviews in the Reviews tab.

If you have any issues with setup, technical errors or how to handle a customer please leave your message here and we will respond immediately.

When you have have transactions used with the digital wallet you can see how much your earnings are. You can request to retrieve your funds and admin will disperse it into your digital wallet and mark as complete.

When you receive your funds you can attach your business account or stripe account to have the funds transferred into your bank account.

After RMA is setup customers that have put in a request will be listed here. Hitting the eye icon you can view and determine how you want to handle the return request.

If you do not want to give their money back you can offer them a certificate they can use later to make purchases specifically with you.

Manage your staff by providing them company email account. When they are in your staff system you can choose what they can do such as fulfill and mark orders as complete or review for accounting.

When someone follows your store they will receive weekly updates on new products, coupons you offer and items that are on sale.

Bookings can be used for hospitality services such as hotels and bed and breakfast facilities. 

It can also be used to set up dates and time for physical services and also rentals.

Bookings also have capabilities to rent out spaces for special occasions or rsvp for events.

If you have a website already most platforms allow for you to download your inventory into a csv file. You can use that file to import your products, variables and quantities into your store.

You may also export the products uploaded on to upload on your own website

Auctions are perfect for returned items. 

Hitting the support tab you can access customer questions. They may also use this to let you know when they arrived at your store for pickup so someone can bring it out to them.

Vendors schedule opening and closing hours for their online stores.

This feature is available in Vendor Dashboard→Settings→Store.

Scroll down to find the widget for Store Opening-Closing Time.

For each day of the week, select from the drop-down Open or Close. If Open, select the duration from the numeric fields.

Click on Update Settings.

In order to suspend your items from being sold for pickup please hit the vacation mode check box.
This will hide them until your ready to sell again.

Vendors can write about them in the Biography option.

Payment tab will allow you to connect and disconnect different accounts via stripe. If another payment gateway is added in the future the option to connect to it will be available.

Insert your social media profile links in the fields provided to be displayed with your Store Banner. Customers can view them instantly hitting the icons and also share them and your store page with other people.

For All Products

As any vendor, you would require to login to your account and navigate through Vendor Dashboard → RMA

Option 1: Lebel

This is the part where the vendor adds a label to the RMA facility for the customers for his all products. In this case, it is labeled as ‘Warranty’. The vendors can add any label of their choice.

Option 2:

There are certain dependencies on this option of warranty type. The dependencies are demonstrated below.

Type:- No Warranty & Warranty Included

The vendor can choose the type of warranty for the customers from here. Basically, there are three types of warranty to offer for the vendors to their customers. No WarrantyWarranty included and Warranty as Add-On.

The type ‘No Warranty‘ will reveal no new option but selecting ‘Warranty Included’ will add three more options, LengthLength Value and Length Duration as seen below.

Length option is whether you are looking to offer the warranty for a Limited time or lifetime. Length Value is the value to be added for the warranty offered for any product. Lastly, Length Duration is the term of the warranty in the form of Month or Years.

When the length of the warranty is selected to “Lifetime”, the length value and length duration option will get hidden as shown below.

Type: Warranty as Add-On

When the vendor choose this option of warranty type. The vendor can allow the customers to choose additional warranty period for an added cost. The vendor can set that cost and duration from the Add-On warranty setting option as shown below.

Option 3: Refund Reasons

This option displays all refund reasons set by the admin. Now the vendors can choose to display the refund reason of their choice by tick checking the box that goes with their store and products.

Option 4: RMA Policy

This is the return and warranty request policy set by the admin. The vendors can set the policy of their own for the customers based on their store, products and services.

For Individual Product (Vendor settings)

Apart from setting the RMA for all products, the vendor can also set up RMA settings for an individual product.

To do so, the vendor has to navigate to Vendor Dashboard > Products > Select a product > Edit > RMA Options (Check the “Override your default RMA settings for this product”)

After that, you will get the options for setting up the RMA for this product as shown below.

The fields in this setting are the same as the fields in the global setting but here it works for this product only.

Managing Customers’ RMA Requests

To manage customers’ RMA requests, the vendor has to go to his/her Vendor Dashboard > Return Request > Select the ‘Manage’ or Click on the view icon.

Next, your vendor will get options to chat with the customer and to meet up the return request. Moreover, the vendor can change the status of the RMA request if he/she want to.

Your store SEO can help you to increase your store traffic. You can set your SEO title, meta description, meta keywords, Facbook title, description, image, Twitter title, description and image. When you are complete you can follow these instructions for your products when they are uploaded.


  1. Navigate to Vendor Dashboard→Products.
  2. Click on the Product that you want to optimize for search engines.
  3. Scroll down to find SEO widget.
  4. You can edit the SEO done by Admin and make your own changes.
  5. Enter title, description, slug, and focus keyword.
  6. Get to see a snippet preview of how your product will appear in search engines like Google.
  7. Click on Save Changes to complete the configuration.
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